For Businesses
Support your team will actually use.
An EAP priced and built for small and medium hospitality operators - not a corporate programme you’re quietly priced out of.
Get your team coveredThe problem for operators
You’re carrying real risk, with almost no support that fits how you operate.
Turnover costs you constantly
Recruiting and training a replacement burns money and management hours every time someone walks. A lot of those exits start as unaddressed burnout.
Duty of care is not optional
You're responsible for your team's psychological safety, not just the slippery floor and the mandoline.
Psychosocial hazards are now explicit
Fatigue, harassment, exposure to intoxicated patrons and gender-inappropriate behaviour are recognised workplace hazards you're expected to manage.
Generic EAPs don't fit hospitality
Office-hours availability, corporate language, and counsellors with no feel for the industry mean low uptake and wasted spend.
Good staff choose the venue that looks after them
In a tight market, candidates weigh more than the hourly rate. Offering genuine, confidential mental health support signals you actually invest in your people - a real edge when the best hospitality staff are deciding where to work.
It's not just work issues
Much of what an EAP deals with isn't about the workplace at all - relationship trouble, money stress, family pressure. The personal stuff can stop someone showing up for a shift just as fast as a bad service. Early, confidential support keeps small problems from becoming no-shows.
What’s included
Confidential 1:1 counselling for your team
- Confidential 1:1 counselling for every staff member on your roster
- Practitioners with real hospitality work experience, every time
- Appointments that respect hospitality hours, not just business hours
- Onboarding pack: cards, posters and wording for your team
- De-identified usage reporting for your records and obligations
- A direct line to a real person at Off Shift - not a call centre queue
How it works
Four steps, then we get out of it
- 1
Sign up
Pick the band that matches your headcount. One flat monthly fee, no per-call surprises, no lock-in enterprise contract.
- 2
Your team gets confidential access
We give you a simple card and poster set with a direct number and booking link - plus wording you can drop into onboarding.
- 3
Staff book directly
Your team contacts us themselves. We verify they're a current employee of your business with a recent payslip - so you don't have to keep us updated as your roster changes - then match them with a practitioner who has hospitality experience. You're not in the loop, by design.
- 4
You get de-identified reporting
Usage counts and broad themes only, so you can see the benefit is being used and act on culture issues. Never names, never session content.
Pricing
Pick the tier that fits your headcount
Pay annually for the best rate, or monthly on the all-inclusive tiers for 10% more. Every tier includes confidential counselling on our secure, AHPRA-compliant platform.
Pay as you go
$500/yr base
+ $200 per session · billed monthly
- EAP counselling by video or phone on the secure, AHPRA-compliant Off Shift platform
- After-hours and weekend appointment availability
- Online self-booking portal - staff book directly
- Limits set at your direction
- Launch video to share with staff, plus onboarding material
- Solution-focused counselling
- Quarterly wellbeing webinars (sleep, emotional regulation, healthy communication)
Up to 20 staff
$2,000/yr
All-inclusive package
About $1.92 per person, per week for a full team of 20
- 5 dedicated sessions per individual
- EAP counselling by video or phone on the secure, AHPRA-compliant Off Shift platform
- After-hours and weekend appointment availability
- Online self-booking portal - staff book directly
- Launch video to share with staff, plus onboarding material
- Solution-focused counselling
- Quarterly wellbeing webinars (sleep, emotional regulation, healthy communication)
- Manager consultation line - guidance for supervisors
- Engagement review report
Up to 40 staff
$3,000/yr
All-inclusive package
About $1.44 per person, per week for a full team of 40
- 5 dedicated sessions per individual
- EAP counselling by video or phone on the secure, AHPRA-compliant Off Shift platform
- After-hours and weekend appointment availability
- Online self-booking portal - staff book directly
- Launch video to share with staff, plus onboarding material
- Solution-focused counselling
- Quarterly wellbeing webinars (sleep, emotional regulation, healthy communication)
- Manager consultation line - guidance for supervisors
- Engagement review report
Up to 60 staff
$4,000/yr
All-inclusive package
About $1.28 per person, per week for a full team of 60
- 5 dedicated sessions per individual
- EAP counselling by video or phone on the secure, AHPRA-compliant Off Shift platform
- After-hours and weekend appointment availability
- Online self-booking portal - staff book directly
- Launch video to share with staff, plus onboarding material
- Solution-focused counselling
- Quarterly wellbeing webinars (sleep, emotional regulation, healthy communication)
- Manager consultation line - guidance for supervisors
- Engagement review report
60+ staff
Get in touch
Tailored to your group or venue count
Tailored pricing for larger groups and multi-venue operators.
Get a tailored quoteSecure checkout by Stripe. Pay-as-you-go covers the annual base fee - sessions are billed separately at $200 each, monthly. Counselling is the only service offered at launch. Manager training, critical incident response and culture consulting are on the roadmap and are not part of these fees.
FAQ
The questions operators actually ask
Get in touch
Tell us about your venue and we’ll send a proposal
A short discovery call, a clear price for your headcount, and a straight answer on whether we’re the right fit. If we’re not, we’ll say so.